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Minimum redemption = 100 Points

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Loyalty Policy

Shop 'n' Earn Loyalty Cash

This Program Membership Agreement (“Agreement”) explains the terms and conditions that govern your participation in the Shop 'n' Earn Loyalty Cash Program ("Program"). This Agreement is between the Applicant (“You”) and JUPLAY RETAIL PVT LIMITED (“WE”). It is your responsibility to read and understand the terms and conditions of this Agreement. By registering as a member in the Program ("Member"), you agree to be bound by these Program Terms of Use and the Privacy Policy of JuplayWorld.com.

I.Program Overview
  • This is an exclusive Juplay program designed to reward Juplay customers for purchasing products from this site. The Program is available on the JuplayWorld.com Websites, Mobile Apps and Stores and cannot be used in case of products being purchased from third party sites or stores.
  • Participation in the Program and the benefits that are offered to Program members is at the sole discretion of Juplay, and we have the right to change the respective Program terms and conditions, in whole or in part, at any time with or without giving any notice to its Members.
  • Program is available only to retail customers who are transacting on JuplayWorld.com website or in the JuplayWorld.com stores, and would not be available to any wholesale/ third party customers purchasing any JuplayWorld.com product(s).
II. Eligibility and Registration Requirements
  • You must be of legal age (18 years) to qualify for membership in the Program.
  • Members must be human: no machines, scripts, or automated services may be used to participate in this program.
  • To begin the enrolment process, you will submit a complete Program Application via the JuplayWorld.com Site or Store.
III. Earning and Redeeming Rewards
  • You become a part of this program automatically on registering on JuplayWorld.com.
  • JUPLAY may, in its sole discretion, introduce time-limited promotional offers ("Promotion") that enable Program Members to earn additional rewards for the completion of actions that are specified by us.
  • Once a Member meets all applicable requirements for a Promotion, the designated number of rewards specified by that Promotion shall be transferred to the Member. If eligible, the loyalty cash would be credited to the users account within 48 hours of successful delivery of the order. Cancelled / Returned orders shall not add loyalty cash to your account.
  • If you choose to return/cancel part or whole of any order for which you have earned loyalty cash, JUPLAY may refund you a deducted amount based on the Loyalty Cash earned for the returned/cancelled product. Eg. If you return any product/products, priced at Rs. 1000 which have earned you Rs.100 loyalty cash, JUPLAY holds the right to refund you only Rs. 900 to adjust for the Loyalty Cash earned by you.
  • JUPLAY is not responsible for changes to, or discontinuance of, any Promotion or for any effect on accrual of rewards caused by changes or discontinuance.
  • The eligibility to use the Loyalty Cash against your purchased amount can be changed by JUPLAY at any time during the program without prior intimation to the users.
  • You will not earn any Loyalty Cash in the following scenarios:
    • If you have availed any offer which provides product(s) for free in your order.
  • Your loyalty cash will be reduced by the percentage discount applicable on the product, either on site or through the use of any coupon code. Only the loyalty cash applicable on the product at the time of purchase would be given to you. If the discounts are revised on a later date, you will not be entitled to the revised loyalty cash.
  • If you return or cancel the order, you will not earn Loyalty Cash against that order.
  • If you return part of your order, you will only earn points for the products which have not been returned by you.
  • JUPLAY holds the right to decide which products earn you Loyalty Cash and which do not. Additionally, it also holds the right to change the amount of Loyalty Cash against any product without prior notice.
  • Loyalty Cash earned by you will expire on 31st March of every year from your JUPLAY Loyalty Cash Account, if no new order(s) have been placed on or after 1st April of previous year. E.g. Loyalty cash earned by you during the year 2019-2020 will expire on 31st March 2020 from your account, if no new order(s) have been placed on or after 1st April 2019.
  • Loyalty Cash earned in a store will be credited against the account with the registered mobile number that matches with the mobile number provided in the bill.
  • It is your responsibility to ensure that the registered mobile number and the mobile number entered in the bill are correct and belong to you. It is also your responsibility to ensure that the mobile number you have provided online and in the store is the same.
  • Loyalty Cash earned in the JuplayWorld.com stores can be redeemed only on JuplayWorld.com.
  • Loyalty cash earned online at JuplayWorld.com can be redeemed via purchase made through the JuplayWorld.com websites or Apps.
IV.Disclosure of Account Information
  • Any personal data (for example name, address, telephone number, or e-mail address) that you transmit through this site will be governed by JuplayWorld.com Privacy Policy, which is hereby incorporated by into these Terms and Conditions by reference.
  • You authorize JuplayWorld.com to disclose necessary information that you have provided to third parties, or information that JUPLAY has obtained about your Account: (i) to agents of JUPLAY or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court orders or requests; or (iii) where it is necessary for fulfilment with third party suppliers.
  • By entering into this Agreement, you authorize JUPLAY and its Suppliers to share personal information about you, including but not limited to your e-mail address, full name and address
V. Termination or Changes to the Program
  • JUPLAY reserves the right to terminate the Program at any time without notice. Notification of Program termination by JUPLAY would be publicized on the Program Web site only.
  • JUPLAY may modify this Agreement from time to time, with or without notice, and your continued participation in the Program after such modification shall be deemed to be your acceptance of any such modification. It is your responsibility to check the Terms and Conditions page of the Program Website regularly to determine whether this Agreement has been modified. If you do not agree to any modification of this Agreement, you must immediately cease participation in the Program.
VI. Fraud; Termination of Membership

Membership in the Program is subject to the Program Terms and Conditions. Any failure to comply with the Program Terms and Conditions, any fraud or abuse relating to the accrual or redemption of rewards from JUPLAY, or any misrepresentation of any information furnished to JUPLAY or its affiliates by you, or anyone acting on your behalf, may result in the termination of your membership in the Program, cancellation of your Program account and/or forfeiture of your rewards / earnings. In the event of fraud, misconduct, or suspected fraud or misconduct by you or anyone acting on your behalf or under your password, JUPLAY reserves the right to suspend access to your account indefinitely pending investigation.

VII. Limitation of Liability

We will not be liable for indirect, special, or consequential damages (or any loss of revenue, profits, or data) arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement and the Program will not exceed the Loyalty Cash paid or payable to you under this Agreement.

VIII. Disclaimers

We make no express or implied warranties or representations with respect to the Program or any products sold through the Program (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of the JuplayWorld.com Site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors.

IX. Disputes

Any dispute relating in any way to the Program or this Agreement in which the aggregate total claim for relief sought on behalf of one or more parties exceeds INR 50,000 will be adjudicated in any federal court in Gurugram , Haryana, and you hereby consent to exclusive jurisdiction and venue in those courts. You further acknowledge and agree that our rights in the Content are of a special, unique, extraordinary character, giving them peculiar value, the loss of which cannot be readily estimated and may not be adequately compensated for in monetary damages.

X. Miscellaneous

This Agreement will be governed by the laws of the Indian Republic and the state of Haryana, without reference to rules governing choice of laws. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and be enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.

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