FREQUENTLY ASKED QUESTIONS

Talking to us is as easy as A-B-C and 1-2-3! If you can’t find an answer to your question below, our play experts are here to help.  Please give us a call Mon - Fri 11AM-7PM IST at 1800-120-3729 or write to us at: support@juplayretail.com

What's the minimum order value required to place an order?

To place an order, a minimum order value of Rs. 249 or more is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).

How do I know my order has been confirmed?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How do I check my order status?

We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. In case a product is out of stock, the status “Out of stock” can been seen on the product page itself. In the rare circumstance where the order has been accepted and due to some reason we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days.

Are there any other hidden charges like Octroi or Entry tax?

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?

Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

Do you'll deliver products outside India?

As of now our deliveries are restricted only to India, but in case of rare circumstances we may deliver outside India with additional shipping fee. Please reach out to us on mail or our contact number for more details.

Is it mandatory to register before placing an order?

You can place your order by just providing us with your mobile number as the order placement and all transactions are through OTP sent on your mobile number. However, it is recommended that you register with us in order to receive timely offers and to maintain your Wishlist and account & address details.

How long will it take to receive my orders?

For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?

shipping fee: INR 99/ PAN India and free for Gurgaon/Jaipur.

Is it safe to use my Credit Card Online at Juplayworld.com?

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Juplayworld from outside India.. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What is your Return Policy?

We have a 48 hours return policy for most products except electronic products. For more details, please refer the “Return and Cancellation Policy”

What options do I have while making payment?

We accept payments by debit or credit card and also through Net Banking.

Credit Cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Pay pal.

Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank You can also pay through COD.